The decisions you make in every stage of the customer journey shape the behaviors of your customers and, ultimately, the profitability of your business. ERC brings together a sophisticated set of technology, analytics, and customer engagement offerings to help you make better decisions across the customer journey.
CONNECTED CUSTOMER CHANNELS
Whether it is voice, text, chat, email, social media, in-app support, our talented team members are skilled in working with customers across every interaction.
VOICE
TEXT
CHAT
EMAIL
SOCIAL
IN-APP
Â
Around the clock support. Our work at home, technology, and global solutions allow us to provide you talent days, nights, and weekends.
SERVICES
Any interaction is on the table. Customer Service, Sales, Technical Support, and more…we handle it all.
Customer Support
We breathe enthusiasm and happiness into every customer support interaction. Enhancing each customer experience while lowering companies’ total cost of ownership is our goal — and we deliver every time.
Sales
We see beyond caring for your customer’s immediate needs. We drive incremental revenue at the frontline through a growing sales and customer retention discipline. We’ll help transform your customer care center into a revenue generating operation.
Tech Support
Our clients rely on ERC to deliver simple to complex tech support — from password resets to desktop configurations; Our discipline at the frontline is as robust as our expo tech solutions under the hoodÂ
Billing
Our billing and payment processing practice is close to our hearts. We view every billing inquiry or transaction as an opportunity to strengthen the relationship between our clients and their customers.
More
ERC’s has an emerging practice in specialized financial services, including Fraud and Risk Prevention, as well as a growing set of Global Language Support onshore and abroad.
Global Footprint
Our Suite of Services is robust and unique, but we know locations matter. Please, click the globe to see our geographic options from where our team members can support your business.
By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.
By browsing this website, you agree to the use of cookies.
When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.
Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.
Used to track and measure various website conversions.
Installed by third-parties with the aim of collecting certain information from our users to carry out research into, for example, behaviour, demographics or spending habits. They are used with advertising purposes to ensure that our services are marketed towards the right target audience.