The Trainer maximizes call center agent’s effectiveness by ensuring agents have thorough knowledge of the processes and laws associated with the division they are instructing; products, services, program specific skills, troubleshooting, resolve problems, one call resolution and provide positive customer experience to ERC’s client and customer base. The Trainer is responsible for the initial orientation and continual training of agents.  The desired candidate will be responsible for delivering training modules and running classes of up to 25 people. The Trainer will test employees for readiness, learning new products and services and delivering the information by developing creative teaching techniques. The trainer will also work with Leadership ensuring they understand the training environment, have up to date reporting on training progress and identify current and ongoing training needs.