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ERCX Conference


Why invest your time?

In addition to discussions with executives from top companies such as ADP, Assurant, YourMechanic, and others, we will be showcasing the capabilities in both ERC Dominican Republic centers, spending a day volunteering with a local philanthropy, and having a relaxing networking day in beautiful Punta Cana.

Register for ERCx Conference

*This event is invite only. Registering does not guarantee entrance.

We Are Live In


Featured Speakers

Buddy Crowley

Buddy Crowley

Head of North American Parts and Services

Phil Dzialo

Phil Dzialo

DVP Client Experience & Innovation

Ryan Stevens

Ryan Stevens

VP, Connected Living Claims Operations

Featured sessions

08:45 AM - 09:45 AM

ERC Overview

10:30 AM - 11:30 AM

Tour of ERC San Isidro

01:30 PM - 02:30 PM

Tour of ERC Santo Domingo

02:45 PM - 03:15 PM

ERCx Conference: Design Customer Journey Mapping with Empathy

03:15 PM - 03:30 PM

ERCx Conference: Diversifying your CX with a Global Strategy

03:30 PM - 03:45 PM

ERCx Conference: Best Practices to a Successful Implementation

03:45 PM - 05:00 PM

ERCx Conference: Discussion Panel

05:00 PM - 05:30 PM

ERCx Conference: Closing Remarks

11:00 AM - 04:30 PM

Playground Build: FundaciĆ³n Pasitos de Jesus

11:00 AM - 03:00 PM

Golf or Spa Day

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