WE ARE THE
#1 PERFORMER FOR ALL CLIENTS AND PRODUCT SEGMENTS
Let’s keep it real. We haven’t gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters – the kind of people who seek out challenges, attack the day and outperform themselves.
3K
go-getters
on board
- 90% of our Leadership started as agents
- 17,400+ Unique applicants per year
- Operating in 2 continents
Energy
Insurance
Media & Technology
Financial Services
Health & Wellness
RETAIL/ ECOMMERCE
Travel & Transportation
Customer Experience
- Customer Care
- Account & Billing Issues
- Intake Services
- Complaint Resolution
- Product Inquiries
- AI Moderation
Back Office Support
- Fraud Solutions
- Warranty & Claims Processing
- Document Processing
- Returns & Inventory Mgmt.
- WFM/Quality
Sales & Retention
- Lead Generation
- Upselling/Cross-selling
- Retention Queues
Don't just take our word for it, read what our partners have to say!
“You’ve consistently exceeded sales and performance expectations and have earned prestige as our preferred partner.”
Vice President
“This team keeps shattering goals and breaking records every month. You guys make my job so easy!”
Manager
“The ERC Dialer Support Team turned around a project that has taken our company over 10 months to build in less than 2 weeks!”
Director
“ERC completely crushed every single internal site and BPO competitor this month. This sets a new bar for everyone!”
Manager
“I naturally have trust issues but after seeing how ERC Global operates, I am now more than confident ERC will continue to deliver results”
Director
“ERC has a strong team and amazing leaders. There is an incredible vibe on the floor. It feels alive and everyone helps each other.”
Manager
“During our workshop, I was happy to see the Supervisors engaged for the entirety of the session and not afraid of asking questions and being vulnerable.”
Manager
“Your trainer brings wonderful energy to the training experience!”
Training Manager
5K
go-getters
on board
- 90% of our Leadership started as agents
- 17,400+ Unique applicants per year
- Operating in 3 continents
communications & Media
Financial Services
RETAIL & ECOMMERCE
Travel & leisure
Customer Experience
When we engage with your business, we create a customized strategy that turns your ideal customers into loyal fans.
Back Office Support
Every behind the scenes interaction, like: content moderation, digital transcription and data management, we see as an opportunity to drive efficiency within your business.
Sales & Retention
We work with you to ensure customers remain loyal yo your brand through cross-sell or upsell activities.
Awards
Mercado Magazine
Best Places to Work
2017, 2018, 2019, 2021, 2022, 2023
CONADIS
Labor Inclusion of Individuals with Disabilities | 2018
Inclusive Practices for Individuals with Disabilities | 2019
General Direction of Hygiene and Industrial Safety
Certificate For Occupational Safety and Health 2020
Best and Brightest
2021 Winner for The Best and Brightest Companies to Work For in the Nation Program
Inc 5000
Inc 5000 The 2021 Fastest-Growing Private Companies
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