we are Your Trusted Partner and an Extension of Your Brand
About us
ERC Global is a privately owned, full-service business process outsourcer (BPO) with a passion for developing people, partnerships and technology solutions.
We are focused on growth initiatives in Sales, AI Training, Fintech, & Health.
Est. 1999
Experts providing over 25 yrs. of outsourced customer engagement solutions.
2 Countries, 3 Sites
Our sites in the Dominican Republic and Philippines offer a combination of competitive pricing and unparalleled quality.
Multi-Lingual Talent
ERC supports multiple languages:
English, Spanish, French, Asia-Pacific
10+ Yrs. Average Tenure
Hands-on, tenured leadership team passionate about helping our teams go beyond expectations.
Our Mission
We believe in empowerment, delivering exceptional CX experiences, fostering meaningful connections, and simplifying complexities that cultivate loyalty and trust in every interaction.
Our Vision
To lead people-first solutions, setting the standard for excellence in the BPO industry through innovative and transformative experiences for both our clients and employees.
Meet our leaders
We create our culture. Defined by what we stand for – delivering our best, staying agile, pushing limits and being the kind of people you want to work with. And it all starts with the leaders of our company.
As an industry leader, ERC Global maintains several certifications recognized nationally and internationally.
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