We are
Driven. Fierce. Passionate. Diverse.

Our culture is like no other

ERC is a fierce organization built on tenacity and determination. We are 21 years old, but we work like a start-up. This allows us to instill a close-knit culture within our company. With this environment, we are able to create warm relationships with our employees. We strive to create a place where everyone feels like they are a valued and a welcomed part of the ERC family.

Employee Highlights

Bianca Muñoz

Bianca Muñoz

Say hi to Bianca. She is part of our #ERCBPODR team, and she loves working for us because she has grown personally and professionally. The words she used to describe ERC are passion, dedication, and professionalism. She loves what she does!
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Carlos Fernandez

Carlos Fernandez

We introduce you to Carlos Fernandez! He is part of our training team, and what he loves the most about his role is the chance to help our agents develop their overall performance, and as an individual. He also agrees that #ERCBPO has a healthy work environment and loves the challenge to be one step ahead to fulfill our employee's needs.
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Marcos Cedeño - Security at ERC Naco

Marcos Cedeño

Say hi to Marcos Cedeño! He works as Vice President of Facilities & Security on our Naco site. His willingness allowed him to overcome the challenges last year brought. He learned to adapt himself and his team to the “new normal”, modifying things day by day. He's now ready to keep growing.
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Cris Blake - Hello

Chris Blake

Everyone say "Hi Chris!" 👋 He has been with us for 6 years and he has never stopped innovating 😍 He says: "I want to do all that I can to provide innovation while maintaining efficiency and quality. One of my main goals is to take every business function or idea and see how we can revolutionize it by making it bigger and better." And not even a pandemic has stopped our Process Improvement Manager! When we asked him about this new challenge he responded: "I’m very fortunate and blessed to have had the opportunity, and like every challenge, I had to rise to the occasion. Obstacles and challenges are like muscles – the more you use them and understand them, the stronger you get. Never let a problem or roadblock stop you – instead, use that time to learn, get better, and attain a positive benefit from the negative event that was thrown your way." 💙
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View more about our employees

“If you give ERC what they need, they will give you anything you want. That’s exactly what I like about this company – and I have made many, many friends that I will have for the rest of my life from this company.”

Michael Connor

“I think here at ERC we do a great job at celebrating the small wins. Because if you celebrate the small wins, it encourages people to go out there and do that much more.”

Craig Johnson
Performance Improvement Manager

“ERC has been my life since I’ve been here actually. I just can’t thank everyone enough for giving me the opportunity to share my skills, talents, and treasures – and it’s been an honor to share them here with ERC.”

Andra Tyson

ERC Cares

ERC Cares is our way of giving back. The program allows us to give to charities and non-profit organizations, and allows our employees to give their time to others. Team members are encouraged to volunteer for ERC Cares activities, such as beach clean-ups, packing food for children, and participating in other organizations within the community. We care about the communities where our people live so we want to ensure we are making our communities as strong as our people.

The V.O.I.C.E. Council


Voices of Inclusion, Change & Equity

In continuation of ERC’s bold traditions, we decided to take an even stronger stance on continuing to encourage expansive acceptance, growth, and opportunities for our employees regardless of race, gender, religion, age, sexual identity, and all other unique identifiers by establishing a Diversity & Inclusion Council.

Meet the Council

The vision of the V.O.I.C.E. Council is to cultivate and embrace an environment of compassion and acceptance through persistent engagement of the community and ERC’s workforce. To eliminate any barriers impeding humanity and the full execution of ERC’s broader business strategy.


The mission of the V.O.I.C.E. Council is to redefine “Diversity & Inclusion” by embodying voices of change, inclusion, and equality on behalf of ERC’s workforce and the communities we serve. The Council is devoted to creating an inclusive and equitable atmosphere to boost employee satisfaction and effectiveness.

Open & Honest Dialogue

Continual Celebration & Acknowledgement of Our Differences

Workforce & Community Engagement

Organizational Training & Education

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