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coach hardworking agents

Customer Interactions Powered by AI

Here at ERC, we’ve created MARS, an AI-powered customer interaction and quality management platform to help us quickly analyze 100% of interactions. With MARS, our support teams improve call quality, monitor compliance, and coach agents into top performers.

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sales@ercglobalcx.com

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Direct Sales Line 904-420-3013

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Call 800-617-0049

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