Frequently Asked Questions

ERC employees

To help clear things up, below is a compiled list of questions based on frequent inquiries about standard application process.


The length of your training will vary by the program type you will be working. On average, most training programs will be between 2-7 weeks.

Yes, training is always paid. We offer paid training for both our part-time and full-time positions.

All ERC employees are evaluated on an annual basis for pay increase opportunities.

All positions that offer part time schedules are Work at Home Agent positions.

Part time availability will vary depending on the needs for the program type you will be working.

Please check your email in regards to all application status changes and next step communications from our team.

USA Work at home

There may be some opportunities available for night training, depending on the need. Please make sure to mention this during your interview process if you prefer a night training schedule.

Yes, you are welcome to switch from Part Time to Full Time. Please let the recruiters know you would like to switch prior to your on-boarding.

Unfortunately, you would not be eligible for employment unless you move to an eligible state in the future.

Please continue to check our job postings as we are continuously adding additional eligible states.

Please call your service provider to see if you can increase your internet speed to meet the minimum requirements needed for the position.

If you’ve never worked in a call center before, don’t worry. We provide full training for all programs, so no experience is needed.

An Ethernet port is required for the position.

Unfortunately, this means you would not be eligible until you upgrade your computer.

Dominican Republic

Yes, we are currently hiring! If you’d like to submit your information, click here and a member of our team will reach out.

We have a variety of schedules available, depending on the program and business needs at the moment of you application. Fill out an application and let us know what your schedule needs are so we can try to match you with the schedule that best works for you.

Until further notice, our training schedules are in the AM, starting at 7:30 AM.

We require Intermediate to Advanced English. Click here to see the language proficiency framework used in our English proficiency assessment.

Every program offers full training. Click here to apply and speak with a recruiter about our different opportunities!

We have WFH (Work From Home) Positions. WFH means that at some point you
may be requested to work from the site permanently.

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