For the fifth year in a row, ERC, one of the top international BPO providers of customer experience solutions, has attained a spot in the prestigious Best Companies to Work for in the Dominican Republic. This latest edition of the award recognizes companies whose best practices, leadership, and organizational culture have placed them a step ahead of their competitors.

Weighing in at #29, ERC took home the highest ranking of any global contact center in the DR for the fifth straight year.  Each year, Mercado Magazine, a business intelligence publication based in the Dominican Republic, ranks premier organizations in the country. Mercado Magazine’s Special Edition Best Companies to Work for in the Dominican Republic is out and is one of the most highly-anticipated issues of the year.

“This past year has been one of unprecedented change due to the global pandemic,” said Mike Duplessis, Chief Talent Officer of ERC.  “New health and safety protocols to navigate, strict curfews, and social distancing mandates are just a few of the hurdles faced by all. Rising above these challenges and earning a spot in the Best Companies to Work for in the Dominican Republic list is a huge accomplishment by our people, for our company and community.”

Nationwide, employers who compete for the top spots await the publication of the list to see where they ranked based on the different parameters. Mercado Magazine surveys: personnel management, talent acquisition, surveying, training and development, organizational culture, work environment, and – for the first time – the measures organizations have implemented to adapt to the new normal and combat Covid-19.

The selection process involves a rigorous and thorough analysis by an external committee comprised of experts and industry leaders in Human Resources, advisers, and specialists in legal and labor relations.   Participating organizations are ranked from #1 to #100 and are positioned based on three key indicators: company size based on the number of employees, employee satisfaction, and the percentile of hours staff trained.

     Mercado Recognition     Mercado Magazine     Mercado Magazine

About ERC Global

ERC Global is an agile, technology-driven company that provides business process outsourcing (BPO) services for Fortune 500 companies. ERC Global leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to end customer experience solutions, making it a top performer for its clients. ERC Global is a contact center leader, with operating sites in the Dominican Republic, South Africa, Kenya, and the Philippines.

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

By browsing this website, you agree to the use of cookies.

Privacy Settings saved!
Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.

Used to track and measure various website conversions.

Decline all Services
Accept all Services


Sign up for ERC’s WhatsApp Chat and stay in the loop

on all the fun events and excellent job opportunities.