JACKSONVILLE, FL October 10, 2021 – When, how, where, access all play a critical role in the payment of employees. ERC understands that for some of its employees getting paid when they want rather than waiting for a certain day or date of the month can make a world of a difference. Since adopting this same-day pay service, ERC, one of the top international BPO providers of customer experience solutions, has seen a significant effect on attrition rates.

ERC uses the ADP Workforce Now® payroll platform, which integrates with DailyPay without disrupting the company’s normal payroll administration and processes. ERC implemented this feature two years ago in 2019.

“We quickly recognized that DailyPay offered a solution to meet a need of our employees, allowing them to access their paychecks quickly,” said Sam Rehm, ERC’s Chief Financial Officer.

In addition to the high adoption rate, Rehm says that since deploying DailyPay, ERC has experienced a 36 percent lower attrition rate for employees who use the benefit.

ERC has more than 7,000 employees worldwide. The payment tool’s effect on attrition plays a critical role in ERC being a global leader in customer experience solutions. ERC provides next-generation customer experience across the entire customer lifecycle to power the world’s most disruptive and powerful companies through the partnership of passionate people and innovative technology.

“The BPO industry typically attracts a younger employee and for that reason, DailyPay is a smart play to give our employees this option,” said Stephanie Todd, ERC’s Chief Strategy Officer. “DailyPay offers a quick solution for employees to access their paychecks fast and on their terms.”

DailyPay is an industry leader in on-demand pay, working to ensure that money is always in the right place at the right time for everyone. ERC is constantly investing in talent management tools to make employee experience better, this is just one example.

About ERC Global

ERC Global is an agile, technology-driven company that provides business process outsourcing (BPO) services for Fortune 500 companies. ERC Global leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to end customer experience solutions, making it a top performer for its clients. ERC Global is a contact center leader, with operating sites in the Dominican Republic, South Africa, Kenya, and the Philippines.

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