Who We Are
What We Do
Where We Do It
- Nearshore Locations
- Offshore Locations
Careers
- Careers
- Our Culture
Contact Us

Who We Are
What We Do
Where We Do It
- Nearshore Locations
- Offshore Locations
Careers
- Careers
- Our Culture
Contact Us

Twitter Linkedin-in Instagram Facebook-f Youtube

Who We Are
What We Do
Where We Do It
- Nearshore Locations
- Offshore Locations
Careers
- Careers
- Our Culture
Contact Us

Who We Are
What We Do
Where We Do It
- Nearshore Locations
- Offshore Locations
Careers
- Careers
- Our Culture
Contact Us

Twitter Linkedin-in Instagram Facebook-f Youtube

Who We Are
What We Do
Where We Do It
- Nearshore Locations
- Offshore Locations
Careers
- Careers
- Our Culture
Contact Us

Who We Are
What We Do
Where We Do It
- Nearshore Locations
- Offshore Locations
Careers
- Careers
- Our Culture
Contact Us

Linkedin-in Instagram Facebook-f

Glossary

Ramp-Up

The process to increase the number of agents required to support the client.

PrevPreviousRamp-down

NextReal-time AdherenceNext

Related Terms

ACD (automatic call distributor)

Abandoned Call

Abandonment Rate

Adherence

After Call Work

Agent

Linkedin-in Instagram Facebook-f

Local Phone (904) 596 0006
Toll Free (855) 347 2780
Direct Sales Line (904) 420 3013

About Us

Who We Are
What We Do
Careers
Contact Us

Locations

Gazcue, DR
San Isidro, DR
Clark, Philippines

Resources

Glossary

Privacy Center
Social Responsibility

By continuing browsing our website, you agree to the use of cookies to personalize our services and provide you with a better experience. For more information about how we use cookies and to manage your cookie settings, please read our Cookie Policy.

By browsing this website, you agree to the use of cookies.

Accept All Cookies

Customize Settings

Privacy Settings saved!

Privacy Settings

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. Control your personal Cookie Services here.

First-party cookies Third-party cookies Privacy Center Privacy Policy Cookie Policy

Cookies set by the website visited by the user. The data collected is used for purposes like calculating page views, sessions, and the number of users.

Google Analytics

Google Tag Manager

Used to track and measure various website conversions.

Installed by third-parties with the aim of collecting certain information from our users to carry out research into, for example, behaviour, demographics or spending habits. They are used with advertising purposes to ensure that our services are marketed towards the right target audience.

Linkedin Insights

Decline all Services

Accept all Services

Schedule a call with our CX Expert

Please fill out the form below to get a follow up from a Sales Consultant

Name(Required)

Email(Required)

Phone(Required)

Company Name(Required)

Industry(Required)

Inquiry Type(Required)

Briefly describe your business' needs

email icon

sales@ercglobalcx.com

tel icon

Direct Sales Line 904-420-3013

phone icon

Call 800-617-0049

LET'S STAY CONNECTED!

Sign up for ERC’s WhatsApp Chat and stay in the loop

on all the fun events and excellent job opportunities.

maqueta-whatsapp-telefono-movil-plateado_106244-1521