A TRUE global partner
We give you access to the best the world has to offer.
Two strategically located, state-of-the-art facilities
We give you access to the best the world has to offer.
The Dominican Republic is a leading BPO destination, with one of the most mature outsourcing markets in the Caribbean and Latin America. The local government continues to invest heavily in expanding the BPO sector and supporting its young and thriving workforce.
English-language skills are considered critical. DR ranks #5 for EPI (English Proficiency Improvement) in Latin America.
A strong public-private alliance puts focus on English competency in high schools.
Motivated and flexible workforce, ready to elevate your customer experience.
Significant U.S. affinity and cultural alignment.
Many workers have either been previous residents, educated in, visited, or have relatives living in the U.S.
Santo Domingo, home to over 3 million residents, draws some of the region’s best and highly-skilled nearshore talent.
Dominicans are widely recognized as incredibly friendly, outgoing, and solution-oriented.
We empower teams to achieve great things together.
50% lower support costs compared to the U.S.
Consistent top performance driven by ERC's proven processes and technology.
World class employee engagement and retention model.
Certified trainers and continuing education through ERC University.
Way beyond a BPO or contact center, we deliver great customer experiences.
We are experts in customer lifecycle management.
We make deep investments in exponential technologies to enhance customer interactions.
The Dominican Republic has become a BPO mainstay for North American companies due to a large talent pool, low costs, and cultural similarity.
The Dominican Republic utilizes the most modern and cost-efficient IT and telecommunication systems in the region.
Best Internet and Telephony architecture in the Caribbean.
Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.
Industry-Leading Certifications recognized nationally and internationally.
Companies benefit from a skilled, bilingual workforce, strong business environment through Free Zones, and an ideal location.
Only a few hours away from the Eastern corridor of the U.S, offering cultural affinity and similar time zones.
Political Stability taking 6th place in the World Bank Governance Indicators, being greater than at least 15 Latin American countries.
Free trade agreements with 48 countries that facilitate negotiations and access to 900 million consumers.
Protection and incentive to foreign investment, highly supported by the Dominican government.
Naco SITE
SAN Isidro SITE
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