ONLY A TRUE global partner
can give you access to the best the world has to offer.
Small town community with a highly-skilled workforce.
can give you access to the best the world has to offer.
Orange Park is a suburb of Jacksonville, located just south of the city limits. Jacksonville is the largest city by population in the state of Florida, the 12th most populous city in the United States, and the largest city by area in the contiguous United States.
Orange Park has the benefit of a small-town community, with direct access to interstate highways and proximity to the Northeast Florida major urban core.
Delivering top-tier interactions, even in the most complex and rapidly changing environments.
Skilled, diverse, and talented native English-and Spanish-speakers.
Culturally-attuned to and symbiotic with most of the US population.
New employee orientation and training delivered in person and virtually.
Consistent top performance driven by ERC's proven processes and technology.
World class employee engagement and retention model.
Certified trainers and continuing education through ERC University.
We are experts in customer lifecycle management.
Strong focus on digital engagement, managing ~14M customer interactions each month.
ERC executives average 25 years of direct industry experience, many starting as contact center agents.
Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.
Complies to the most rigorous regulatory and legislative requirements in client geography.
Industry-Leading Certifications recognized nationally and internationally.
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