Santo Domingo,
Dominican Republic

Two strategically located, state-of-the-art facilities, only an hour away.

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can give you access to the best the world has to offer.

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‌Only two hours away from South Florida, less than four from NYC, and with five international airports. The Dominican Republic is a place like no other, featuring astounding nature, intriguing history, and rich culture.

The Dominican Republic has many near-shore advantages. The geographical, political, cultural, and technological benefits make the DR a standout BPO hub in the Western Hemisphere.

Language Proficiency

‌Bilingual workforce positioned in a perfect nearshore destination.

‌A strong public-private alliance puts focus on English competency in high schools.

‌Bilingual fluency makes customer engagements in both English and Spanish common.

Motivated and flexible workforce, ready to elevate your customer experience.

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‌Significant U.S. affinity and cultural alignment.

‌Many workers have either been previous residents, educated in, visited, or have relatives living in the U.S.

‌Santo Domingo, home to over 3 million residents, draws some of the region’s best and highly-skilled nearshore talent.

Dominicans are widely recognized as incredibly friendly, outgoing, and solution-oriented.


‌We empower teams to achieve great things together.

‌New employee orientation and training delivered in person and virtually.

‌Consistent top performance driven by ERC's proven processes and technology.

‌World class employee engagement and retention model.

‌Certified trainers and continuing education through ERC University.

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Way beyond a BPO or contact center, we deliver great customer experiences.

‌We are experts in customer lifecycle management.

‌We make deep investments in exponential technologies to enhance customer interactions.

The Dominican Republic has become a BPO mainstay for North American companies due to a large talent pool, low costs, and cultural similarity.


The Dominican Republic utilizes the most modern and cost-efficient IT and telecommunication systems in the region.

‌Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.

‌Complies to the most rigorous regulatory and legislative requirements in client geography.

Industry-Leading Certifications recognized nationally and internationally.

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Economic & Political Stability

Companies benefit from a skilled, bilingual workforce, strong business environment through Free Zones, and an ideal location.

‌Political Stability taking 6th place in the World Bank Governance Indicators, being greater than at least 15 Latin American countries.

Most increased growth in Latin America 2012-2019; main FDI recipient in the Caribbean.

‌Free trade agreements with 48 countries that facilitate negotiations and access to 900 million consumers.

‌Protection and incentive to foreign investment, highly supported by the Dominican government.


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Where everyone belongs
Located in DR’s capital of Santo Domingo, ERC has two distinct campuses (Naco and San Isidro) within a few short miles from each other.
A people-first culture
We invest in our people through employee engagement, on-site cafeteria, and medical services, career development and private security 24/7, and more.
Made to win
We have a strong onboarding, training, and development process built around our customer’s requirements and goals.
Driven to deliver
We put the right people in the right roles to deliver results beyond our customer’s expectations.
Real connections
Our advantage is our people. We take great strides to ensure that our unique culture is reflected through all aspects of the organization.
Employee happiness isn’t an option
Creating the best experiences for our customers is a result of the extra mile we take to ensure our people look forward to coming to work each day.
We care for our community
ERC is in the heart of Santo Domingo, with the community very much in our hearts. We contribute our time and resources to charitable organizations throughout the Dominican Republic.
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