ERC - Global Advantage - Waycross, Georgia


A regional crossroads, providing big city opportunities and small-town charm.

ONLY A TRUE global partner

can give you access to the best the world has to offer.

If you’re ready to leap forward…

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Waycross is located in the heart of Southeast Georgia in Ware County, situated roughly 80 miles northwest of Jacksonville, FL.  It’s widely recognized as a “Main Street City” filled with Southern hospitality and charm.

With easy access to rail, air, and roads, Waycross is a logistical hub for the southeast U.S. It’s also a pipeline for skilled workers, due to a large regional medical center located downtown, as well as several college campuses in the area. And for recreation, the Okefenokee National Wildlife Refuge offers one of Georgia’s most pristine natural environments.


in Waycross

Cultural Compatibility

Agents and resources closely aligned with projects requiring a high degree of complexity.

Close collaboration with Okefenokee Technical College for talent acquisition.

Skilled, diverse, and talented native English-and Spanish-speakers.

ERC is one of the largest employers in the area and a top choice among job seekers.

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Quality & efficiency

We empower teams to achieve great things together.

New employee orientation and training delivered in person and virtually.

Consistent top performance driven by ERC's proven processes and technology.

World class employee engagement and retention model.

Certified trainers and continuing education through ERC University.

Industry Expertise

Way beyond a BPO or contact center, we deliver great customer experiences.

We are experts in customer lifecycle management.

We make deep investments in exponential technologies to enhance customer interactions.

Waycross is an economically stable area with a skilled, diverse and fun talent pool.

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Robust infrastructure

World-class, modern, and cost-efficient IT and telecommunications

Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.

Complies to the most rigorous regulatory and legislative requirements in client geography.

Industry-Leading Certifications recognized nationally and internationally.

Waycross site features 340 FTE total capacity, with the ability to expand an additional 200 FTE.

Waycross SITE

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Where everyone belongs
Waycross is a logistical hub in the southeast US, with a pipeline to skilled workers. ERC is one of the largest employers in the city.
A people-first culture
We invest in our people through onboarding, training, employee engagement, wellness, career development and more.
Made to win
We have a strong onboarding, training and development process built around our customer’s requirements and goals.
Driven to deliver
We put the right people in the right roles to deliver results beyond our customer’s expectations.
Real connections
Our advantage is our people. We take great strides to ensure that our unique culture is reflected through all aspects of the organization.
Employee happiness isn’t an option
Creating the best experiences for our customers is a result of the extra mile we take to ensure our people look forward to coming to work each day.


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