we are Your Trusted Partner and an Extension of Your Brand

About us

ERC Global is a privately owned, full-service business process outsourcer (BPO) with a passion for developing people, partnerships and technology solutions. We are focused on growth initiatives in Sales, AI Training, Fintech, & Health.

Est. 1999

Experts providing over 25 yrs. of outsourced customer engagement solutions.

2 Countries, 3 Sites

Our sites in the Dominican Republic and Philippines offer a combination of competitive pricing and unparalleled quality.

Multi-Lingual Talent

ERC supports multiple languages:

English, Spanish, French, Asia-Pacific

10+ Yrs. Average Tenure

Hands-on, tenured leadership team passionate about helping our teams go beyond expectations.

Our Mission

We believe in empowerment, delivering exceptional CX experiences, fostering meaningful connections, and simplifying complexities that cultivate loyalty and trust in every interaction.

Our Vision

To lead people-first solutions, setting the standard for excellence in the BPO industry through innovative and transformative experiences for both our clients and employees.

Meet our leaders

We create our culture. Defined by what we stand for – delivering our best, staying agile, pushing limits and being the kind of people you want to work with. And it all starts with the leaders of our company.

Sam Rehm

President & CEO

Leader José Nelton González

José Nelton González

Executive Vice-President

Raimer García

SVP Of IT Operations

Angela Pantaleo

Vice President Of Account Management

Now that you’ve met our team, let’s partner together

CERTIFICATIONS

As an industry leader, ERC Global maintains several certifications recognized nationally and internationally.