ERCX Conference

Live Case Study:
Driving Hyper-Growth with Contact Center AI

Learn how agile businesses are increasing revenue and driving hyper-growth with MARS Powered by Observe.AI

In this webinar, you’ll learn

How to obtain better insights from your customer interactions
Ways to enhance agent coaching with tailored training programs that impact CSAT
How to leverage Contact Center AI to inform business decisions
Don’t miss out on the opportunity to hear more about YourMechanic’s story and be astonished by a fun magic show!

With digital customer service interactions projected to grow by 40% in 2021, businesses must take a digital-first approach to the age-old question: how do we ensure the customer experience isn’t diluted despite growing demands?

ERC and Observe.AI (MARS powered by Observe.AI) have partnered with mobile repair and maintenance services company YourMechanic to share how they took their overall customer experience to the next level through AI and automation.

Register today

Attend the webinar and get a YourMechanic coupon after a consultation call with ERC and Observe.AI!

This is a past event, the recording will be available soon.

We Are Live In

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Featured Speakers

Featured sessions

01:00 PM

Webinar Open | Introductions

01:05 PM

ERC and Observe.AI Overviews

01:10 PM

Panel Discussion: How ERC helped YourMechanic expand their business footprint with MARS powered by Observe.AI

01:35 PM

Q&A

01:45 PM

Special Performance by a Magician

02:00 PM