Best speech recognition support in the market. Our AI transcribes voice from millions of calls each week and improves with each call. Speech NLP – Natural Language Processing –Â even picks up terms specific to your business, allowing for deeper insights and analysis.Â
Our technology automatically redacts all sensitive data, because we know how important the security of your customer’s PII and PCI data are to your business.Â
We differentiate between Dead Air, Hold Time, and more to accurately gauge performance.Â
We provide context on customer sentiment by tagging all instances of strong emotions displayed toward your business & agents.