Jacksonville, FL – October 4, 2022 – Enhanced Resource Centers (ERC), a global provider for customer experience (CX) products and solutions, announced the divestiture of its domestic BPO portfolio to MCI BPO, LC (MCI) and its debt collection business to TrueML, a financial technology software company.
In addition to recovery services, ERC currently provides a wide range of customer care, sales expertise, and technical support through multiple channels including voice, chat, e-mail, and text/SMS for its customers.
Under the terms of the MCI agreement, MCI assumes ERC’s U.S.-based outsourcing operations and corresponding facilities.
Similarly, TrueML assumes ERC’s recovery book of business, including its U.S. and India collections agents, the continued usage of ERC’s near-shore collection agents, U.S. facilities and collections-related technology.
ERC will maintain and expand its global footprint in the Dominican Republic, The Philippines, Kenya, and South Africa, focused on enhancing the customer experience, improving brand loyalty, and driving operational performance.
With this concentration, ERC will continue to provide service that is higher touch, partnership driven, and tech-accomplished. “As a 22-year-old startup, we are nimble, we are tech-forward and our people make the difference,” said Sam Rehm, ERC’s President and CEO. “We are excited about leaning fully into the global Care space to focus on our very talented teams and scalable geographies.”
As of the transaction date, ERC (Enhanced Resource Centers) will operate forthwith as ERC Global – www.ercglobalcx.com.
For more information, contact us: sales@ercbpo.com
