JACKSONVILLE, Florida, December 14th, 2021 – For the second year in a row, ERC, one of the top international BPO providers of customer experience solutions, has attained a spot in the prestigious Best & Brightest Companies to Work For in the Nation for 2021.

This latest domestic- based award for ERC identifies companies and honors organizations that
display a commitment to excellence in their human resource practices and employee enrichment. Organizations are assessed based on categories such as communication, work-life balance, employee education, diversity, recognition, retention and more.

“This past year continues to be one of unprecedented change due to the global pandemic,” said Kim Howell, SVP of Employee Services.  “We continue to grapple with challenges brought on by the pandemic. However, in what is a true testament to ERC’s frontline workforce and leadership, we continue to adapt to the change within our industry put our employees first.”

According to the award’s website, The Best and Brightest programs make companies better. As a service organization, the National Association of Business Resource’s goal is to provide companies with valuable data, benchmarked practices, tools, and resources that provide tangible financial value and performance to participants. By making a company better, they make the lives of their employees richer and positively impact the community.

ERC has already won several global, domestic, and Dominican Republic-based awards in 2021. For the fifth year in a row, ERC was named to the opens in a new windowBest Companies to Work for in the Dominican Republic list. For the second year running, ERC won the coveted opens in a new windowFirst Coast Worksite Wellness Council’s Healthiest Companies Gold Award. For the third year in a row, ERC received certification by the Dominican Republic government for health and safety in the workplace called the opens in a new windowDR Ministry of Labor’s Certification for compliance with Regulation 522-06 on Health, Hygiene, and Safety at Work.  ERC was also named to opens in a new windowInc. 5000 Fastest Growing Private Companies list.

About ERC Global

ERC Global is an agile, technology-driven company that provides business process outsourcing (BPO) services for Fortune 500 companies. ERC Global leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to end customer experience solutions, making it a top performer for its clients. ERC Global is a contact center leader, with operating sites in the Dominican Republic, South Africa, Kenya, and the Philippines.

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