April 4th, 2022, Orlando, Florida – It had been three years since the last in-person Enterprise Connect event, so expectations were high for those attending the 2022 conference. For ERC, one of the top international BPO providers of customer experience solutions, Enterprise Connect offered the opportunity to reconnect, learn and network with IT industry leaders, vendors and prospects. Positioned as a world-class leader in technology, specializing in supporting companies through the execution of strategies and processes that have been fine-tuned during its remarkable 22-year history, ERC sets the bar high for its strategic partners.

“The right partnership is everything,” said Stephen Manz, SVP of Sales at ERC, who attended the four-day event. “Currently, there are myriad technology vendors in the market, and the barriers to successfully gaining contracts are many. Selecting the right partnership is a challenge, but it is also the key to success. Finding a partner who brings skills, experience, resources, and credibility to the business, who shares your values, entrepreneurial spirit, and vision is the perfect association.”

As an expert in the contact center space, ERC is backed by 22 years of experience and powered by cutting-edge, industry-leading Airkit and Observe AI products.

“If, conversely, you select an inexperienced vendor,” continues Manz. “Your investment and business could be left behind in the continuous race of evolution and innovation. The contract winners who are filling seats will always be the companies that set themselves apart by thorough execution; those who use technology to its fullest extent and harness the most up-to-date innovations. It’s relatively easy to establish a tech start-up if you have a good idea, so this influx of vendors can overwhelm buyers; ERC can help where others flounder because we are experts in the space.”

The conference was a great success. Some of the topics discussed during this long-awaited event were Hybrid Work, Tools for the 2022 Workforce, among other big thought discussions. As much as the landscape has changed in the last two years, even more changes are just around the corner, so it is crucial to be prepared. This expert-led conference offered the perfect platform to stay ahead of the curve.

About ERC Global

ERC Global is an agile, technology-driven company that provides business process outsourcing (BPO) services for Fortune 500 companies. ERC Global leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to end customer experience solutions, making it a top performer for its clients. ERC Global is a contact center leader, with operating sites in the Dominican Republic, South Africa, Kenya, and the Philippines.

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