Creating happy customers for a specialty insurance company

Creating happy customers for a specialty insurance company

We know filing an insurance claim usually isn’t the result of a “good experience” to make the call in the first place. Our client entrusted ERC to deliver a top-notch experience every time a consumer files a new claim. And we delivered results by merging talent and technology to enhance the customer experience and ultimately reduce customer churn rates. Read more to see the results.
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