As the world of work continues to evolve, it’s often the seemingly insignificant things that make the biggest impact on the employee experience. Delivering an attractive and innovative benefits package can provide companies with a competitive edge in a tight labor market.

As a global leader in the business process outsourcing (BPO) industry, ERC is a large employer for young professionals who have come to expect flexibility in the workplace. For this particular demographic, it’s important to continuously evolve traditional employee engagement platforms and rethink benefits to retain talent.

Our approach

At ERC, we like to tailor our solutions to the preferences of both our customers and our employees. Providing more choice creates a better experience, which is why our HR team implemented DailyPay’s on-demand pay solution to provide employees with more control over their hard-earned income. This solution gives our teams access to their pay as they earn it by safely and securely transferring a portion of their income to an account of their choice.

For employees who are looking for flexibility, this benefit provides our agents with the ability to access their earned pay when they need it – without having to work their monthly finances around the traditional payroll calendar.

To create awareness of this benefit, our recruiting and onboarding team integrates it into the new-hire process so that they can learn how to use it, sign up and participate in monthly raffles and performance-based incentive programs.


After implementing the solution, ERC saw a 36% reduction in voluntary attrition, with over half of our employee base signed up to leverage the benefit. Agents enjoyed being able to navigate their daily and monthly financial commitments by choosing when they access their pay. This is just one of the many ways ERC invests in the employee experience and delivers flexible, personalized solutions for our teams.

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About ERC Global

ERC Global is an agile, technology-driven company that provides business process outsourcing (BPO) services for Fortune 500 companies. ERC Global leverages the latest innovations in technology while providing extraordinary workforce resources to deliver unparalleled end-to end customer experience solutions, making it a top performer for its clients. ERC Global is a contact center leader, with operating sites in the Dominican Republic, South Africa, Kenya, and the Philippines.

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