Say hi to Bianca. She is part of our #ERCBPODR team, and she loves working for us because she has grown personally and professionally. The words she used to describe ERC are passion, dedication, and professionalism. She loves what she does!

We introduce you to Carlos Fernandez! He is part of our training team, and what he loves the most about his role is the chance to help our agents develop their overall performance, and as an individual. He also agrees that #ERCBPO has a healthy work environment and loves the challenge to be one step ahead to fulfill our employee's needs.

Say hi to Marcos Cedeño! He works as Vice President of Facilities & Security on our Naco site. His willingness allowed him to overcome the challenges last year brought. He learned to adapt himself and his team to the “new normal”, modifying things day by day. He's now ready to keep growing.

Everyone say "Hi Chris!" 👋 He has been with us for 6 years and he has never stopped innovating 😍 He says: "I want to do all that I can to provide innovation while maintaining efficiency and quality. One of my main goals is to take every business function or idea and see how we can revolutionize it by making it bigger and better." And not even a pandemic has stopped our Process Improvement Manager! When we asked him about this new challenge he responded: "I’m very fortunate and blessed to have had the opportunity, and like every challenge, I had to rise to the occasion. Obstacles and challenges are like muscles – the more you use them and understand them, the stronger you get. Never let a problem or roadblock stop you – instead, use that time to learn, get better, and attain a positive benefit from the negative event that was thrown your way." 💙