Develop Top Performing Agents

Develop Top Performing Agents

Join CX experts Casey Hall from ERC, and Casey Denby from Zenarate for a fascinating conversation.  Learn how to better develop confident top-performing new hires before their first call, and close tenured agent skill gaps.   Also, stay ahead of new trends and get a glimpse of what is next in the ever-evolving world of Conversational AI. See how this breakthrough technology has produced a 40 – 70% Speed to Proficiency improvement, through personalized AI Coaching for each agent! Traditional role-play is both awkward and difficult to scale.  In this webinar, you’ll discover a better way!

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