Reinforced Learning
Intent Analysts monitor interactions to determine the next step when EVA is unsure. Ongoing human input strengthens EVA’s
decision-making skills over time.
ERC’s multi-channel Virtual Agent provides 24×7 inbound and outbound support to augment sales, customer care and recovery solutions. Eva meets with customers in their preferred channel through speech, text or digitally, face-to-face to reduce customer effort and operating costs.
conversations per month are handled by our virtual agent, EVA.
after we included virtual agent support to our already existing chat service.
Our virtual agent, EVA has been able to reduce resolution time from potentially hours to minutes.
of customer inquiries can be answered with zero human intervention.
Source: Partner Research and Survey Data Analysis.
Below are some ways EVA is helping today. Talk to her face-to-face or connect with one of our experts to see how EVA can help your brand.
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EVA uses artificial intelligence to handle diverse customer needs. EVA even expresses emotions like empathy, gratitude, and enthusiasm.
EVA uses NLU cognition to understand customers’ statements and to provide effective responses to move the interaction forward.
EVA is ERC’s multi-channel virtual agent:
voice, chat, and now digitally… Face-to-face.
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