Customer Care

CUSTOMER CARE

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The decisions you make in every stage of the customer journey shape the behaviors of your customers and, ultimately, the profitability of your business.
ERC brings together a sophisticated set of technology, analytics, and customer engagement offerings to help you make better decisions across the customer journey.

CONNECTED CUSTOMER CHANNELS

Whether it is voice, text, chat, email, social media, in-app support, our talented team members are skilled in working with customers across every interaction.

VOICE

TEXT

CHAT

EMAIL

SOCIAL

IN-APP

Around the clock support. Our work at home, technology, and global solutions allow us to provide you talent days, nights, and weekends.

SERVICES

Any interaction is on the table. Customer Service, Sales,
Technical Support, and more…we handle it all.

Customer Support

We breathe enthusiasm and happiness into every customer support interaction. Enhancing each customer experience while lowering companies’ total cost of ownership is our goal — and we deliver every time.

Sales

We see beyond caring for your customer’s immediate needs. We drive incremental revenue at the frontline through a growing sales and customer retention discipline. We’ll help transform your customer care center into a revenue generating operation.

Tech Support

Our clients rely on ERC to deliver simple to complex tech support — from password resets to desktop configurations; Our discipline at the frontline is as robust as our expo tech solutions under the hood

Billing

Our billing and payment processing practice is close to our hearts. We view every billing inquiry or transaction as an opportunity to strengthen the relationship between our clients and their customers.

ERC’s has an emerging practice in specialized financial services, including Fraud and Risk Prevention, as well as a growing set of Global Language Support onshore and abroad.

Global Footprint

Our Suite of Services is robust and unique, but we know locations matter. Please, click the globe to see our geographic options from where our team members can support your business.